StarCall Phones — Privacy Policy

Last updated: 12 June 2026

StarCall Phones ("we", "us") provides a device-management application used to set up, secure, and manage smartphones that customers acquire through our device-financing service. This policy explains what information the application and our systems collect, how it is used, and how it is protected.

Who this applies to

The StarCall Phones application is installed on company-managed / financed devices and is used by our staff, dealers, agents, and the customers who finance a device through us. It is not a general consumer application.

Information we collect

• Customer identity & KYC: full name, phone number, email (optional), national ID number, and ID/selfie photographs, collected to verify customers who finance a device.
• Device information: device identifiers (IMEI, serial number, Android ID), make/model, lock status, and basic device-health signals (e.g. last check-in time), used to manage and secure the financed device.
• Payment information: M-PESA transaction references and amounts for repayments. Payments are processed by Safaricom M-PESA; we do not store full payment credentials.
• Connectivity information: network/SIM presence and connectivity status, used only to help the device reconnect and sync its account.

How we use information

• To verify customers and set up their financed device.
• To enforce the financing agreement — locking or unlocking a device based on repayment status.
• To process repayments and update account status.
• To protect devices against theft, tampering, and unauthorized factory reset.
• To provide customer support.

How information is shared

We do not sell personal information. Information is shared only with: our payment processor (Safaricom M-PESA) to process repayments; our cloud infrastructure provider (Supabase) which stores data on secure servers; and Google Firebase Cloud Messaging to deliver secure lock/unlock instructions to the device. We may disclose information where required by law.

Data security

Data is encrypted in transit (HTTPS/TLS). Sensitive on-device values are stored using Android encrypted storage. KYC documents are kept in a private, access-controlled store. Access to customer data is restricted to authorized staff.

Data retention

We retain customer and device records for the duration of the financing relationship and for as long as required for legal, accounting, and dispute-resolution purposes, after which records are deleted.

Your rights

Customers may request access to, correction of, or deletion of their personal data (subject to legal and contractual retention requirements) by contacting us.

Contact us

StarCall Phones
Email: starcallphonesltd@gmail.com
Phone: 0711 717 167